Customer Service
Start & Stop Service
To start new service or transfer service to a new address, contact our Customer Service Center during normal business hours at:
101 North Main Street
Fountain, CO 80817
(719) 322-2010
You can also Apply Online at our customer service portal.
Please have the following information available:
-Legal name of Account Holder
-Date of Birth / Federal Identification Number (non-residential service)
-Social Security Number or Individual Taxpayer Identification Number
-Telephone Number
-Valid Mailing Address
Please note that we do not provide same day service.
Representatives are available to assist with opening a new commercial account and to support businesses with their utility service needs. To speak with a Commercial Account Representative, please contact our customer service center during normal business hours and ask for the Commercial Billing Department.
101 N. Main Street
Fountain, CO 80817
(719) 322-2010
To better assist with your request for commercial utility service, please download, complete, and email the Commercial Application Form to billers@fountaincolorado.org
To better serve you, please submit your request three (3) business days prior to the date you would like services to end. You may submit your request by phone, in-person, or via email at customerservice@fountaincolorado.org.
Continuous Service (for Rental Property Owners and Managers)
Rental Property Owners and Managers have the option to enter into a Continuous Service Agreement with City of Fountain Utilities to ensure their utility account and services remain intact when a tenant moves out. If a CSA is on file, the account will automatically revert to the owner/manager. Qualifications must meet the current rules and regulations governing utility service.
Manual Revert (for Rental Property Owners and Managers)
If a Continuous Service Agreement is not on file, owners/managers may request to have services placed back in their name between tenants by contacting the City of Fountain Customer Service Department at 719-322-2010, or emailing Customer Service at customerservice@fountainutilities.org. Qualifications must meet the current rules and regulations governing utility service.
Title Companies
A Title Company may request utility account information once the Account holder has provided written consent. To submit this request, please download the Request for Unpaid Services Form.
Closing Estimates
Fountain Utilities does not provide closing estimates at this time.
Property Owners/Managers
City of Fountain Utilities cares about our customers and our community. As your local service provider for electric and often water, effectively partnering with rental property owners and managers is a priority.
Understanding utilities are attached to the property, and the property owner is ultimately responsible for the property, the City offers a Third-Party Notification Agreement, which allows a responsible party to be notified of past due and disconnect situations; and a Continuous Service Agreement (CSA), which helps you protect your investment by ensuring utility services remain connected when the property is unoccupied. Many rental property owners/managers within our service area have incorporated these documents into their tenant lease agreements.
City of Fountain Utilities is also happy to establish accounts exclusively in the homeowner’s name allowing owners full transparency of payments and utility use at their property.
A Third Party Notification is offered for rental property owners and/or managers who lease property in the Fountain Utilities service area.
An executed Third Party Notification form authorizes City of Fountain (COF) Utilities to copy/share any and all collection-related correspondence and notifications with the named third party, including but not limited to, duplicate notices of discontinuance and/or applicable collection letters. It also authorizes COF Utilities to advise the third party if the utility services are on or off at the subject premise(s).
As COF Utilities can attach an electric and/or water lien to the property for unpaid utility services, we encourage rental property owners/managers to have a Third-Party Notification on the tenant’s account.
Third Party Notification form (PDF)
NOTE: This form must be signed by the account holder/tenant (or his/her legal representative) AND by the third party to be notified (owner/manager).
The Continuous Service Agreement (CSA) is an important service offered to rental property owners and managers in the City of Fountain (COF) Utilities service area. When you complete a (CSA), COF Utilities will automatically place your rental property utilities into your name between tenants instead of disconnecting service.
It is important to note, this agreement must meet qualifications per the current Rules and Regulations, and it will not pertain to any accounts subject to disconnection for nonpayment of utility bills. Accounts shut off for non-payment will revert to the CSA, however, services will not be restored until an account review has taken place, and monies collected per the current COF Utilities Rules and Regulations.
*If your property does not qualify for a CSA, COF Utilities can continue utility service on your property through a manual revert process. Please contact the COF Utilities Customer Service Department for more information at 719-322-2010, or customerservice@fountainutilities.org
Suggestions for inclusion in your lease agreement:
- Include the date the tenant is expected to have the utilities placed in their name. This may provide you with the documentation you need to collect utility charges incurred because of the tenant's failure to comply with your lease agreement.
- Additionally, a Third-Party Notification added to the utility account would ensure any termination notice would also be mailed to you or your company, if the utility account is being discontinued or in jeopardy of disconnection due to non-payment. This form does require the signature of the tenant and the rental property owner and/or management company.
If a Continuous Service Agreement is not on file, owners/managers may request to have services placed back in their name between tenants by contacting the City of Fountain Customer Service Department at 719-322-2010, or customerservice@fountainutilities.org . Qualifications must meet the current rules and regulations governing utility service.
A Title Company may request utility account information once the Account holder has provided written consent. To submit this request, please download the Request for Unpaid Services Form
Closing Estimates
Fountain Utilities does not provide closing estimates at this time.
Additional Information
For information regarding the Water Meter Change Out Program please see the following documents:
Fountain Utilities has dedicated Commercial Account Representatives who are available to assist with opening new commercial accounts and supporting businesses with their utility service needs. To speak with a Commercial Account Representative, please contact our Customer Service Center during normal business hours and ask for the Commercial Accounts Department.
To apply for commercial utility service, please download and fill out our Commercial Application
Once you complete the application you can print it and drop it off at the address below or email it to billing@fountaincolorado.org.
Customer Service Department
101 N. Main Street
719-322-2010
Fountain Utilities provides residential water and electric utility service to approximately 16,000 households in the Fountain Valley area.
To apply for utility service, please contact our Customer Service Center during normal business hours at:
101 N. Main Street
Fountain, CO 80817
(719) 322-2010
Please have the following information available:
- Legal name of Account Holder
- Date of Birth / Federal Identification Number (non-residential service)
- Social Security Number or Individual Taxpayer Identification Number
- Telephone Number
- Valid Mailing Address
Utility Bill Charges
For information related to the utility charges listed on your utility bill, please click one of the following links to get an explanation of each of these charges:
Explanation of Utility Bill Charges
We are happy to assist with questions you may have about your bill. Please contact our Customer Service Center during normal business hours at (719) 322-2010.
Water Leak Review Process
The Water Leak Review Process is intended to provide financial relief to customers who experience extremely high water use as a result of a leak caused by a broken pipe
Definition
A water leak shall be defined as:
“An unintentional water loss caused by broken or damaged pipes at a customer’s residential or non-residential property that results in a customer’s bill being higher than the customer’s typical bill for water services.”
Water leaks on a customer’s property are the responsibility of the customer. We do understand that unexpected high bills can occur due to a leak and, therefore, Fountain Utilities offers a water leak Review process.
If the committee determines that the request for an adjustment meets the criteria and the customer is in good standing with Fountain Utilities, the committee may elect to offer a water leak credit.
The Committee will have the ability to make adjustments based on hardship and other unforeseen circumstances. The Water Leak Review Committee will notify the customer of their decision in writing.
Eligibility
Customer must report the leak to Fountain Utilities within 60 days of the bill due date for the billing period when the leak occurred by completing a Water Leak Adjustment Form. The form can be obtained by stopping by our customer service center located at 101 N Main St., Fountain, CO 80817. Fountain Utility account must be in good standing.
Request must be from the owner of property. The owner must be the account holder and reside at the property.
Proof (receipts) must be provided that shows that the leak has been repaired. Fountain Utilities reserves the right to confirm through visual inspection that the leak has been satisfactorily repaired.
Leak adjustments may span a maximum of two billing periods. A customer, residing at one property, will be limited to one (1) water leak credit in a 36-month period.
Please Note:
Water theft should be handled through the criminal process and will not be considered under the water leak review process.
Exclusions:
No adjustments will be given for leaks under the following circumstances:
A willful act on the part of the customer.
Stolen water.
Leaks in regard to plumbing fixtures or appliances or on water features, to include ponds, fountains, swimming pools, hot tubs, spas, etc.
The water meter has been tampered with or turned on/off by anyone other than Fountain Utilities and that action resulted in loss of water.
Water Leaks that are covered by insurance.
Water Leaks that are covered by property managers.
Tenants not eligible.
The City of Fountain Utilities is recognized as a leader among Front Range Utilities, best known for being easy to do business with, offering competitive rates and safe reliable utility services.