Start & Stop Service
To start new service or transfer service to a new address, contact our Customer Service Center during normal business hours at:
101 North Main Street
Fountain, CO 80817
(719) 322-2010
You can also Apply Online at our customer service portal.
Please have the following information available:
-Legal name of Account Holder
-Date of Birth / Federal Identification Number (non-residential service)
-Social Security Number or Individual Taxpayer Identification Number
-Telephone Number
-Valid Mailing Address
Please note that we do not provide same day service.
Representatives are available to assist with opening a new commercial account and to support businesses with their utility service needs. To speak with a Commercial Account Representative, please contact our customer service center during normal business hours and ask for the Commercial Billing Department.
101 N. Main Street
Fountain, CO 80817
(719) 322-2010
To better assist with your request for commercial utility service, please download the Load Data Form
To better serve you, please submit your request three (3) business days prior to the date you would like services to end. You may submit your request by phone, in-person, or via email at customerservice@fountaincolorado.org.
Continuous Service (for Rental Property Owners and Managers)
Rental Property Owners and Managers have the option to enter into a Continuous Service Agreement with City of Fountain Utilities to ensure their utility account and services remain intact when a tenant moves out. If a CSA is on file, the account will automatically revert to the owner/manager. Qualifications must meet the current rules and regulations governing utility service.
Manual Revert (for Rental Property Owners and Managers)
If a Continuous Service Agreement is not on file, owners/managers may request to have services placed back in their name between tenants by contacting the City of Fountain Customer Service Department at 719-322-2010, or emailing Customer Service at customerservice@fountainutilities.org. Qualifications must meet the current rules and regulations governing utility service.
Title Companies
A Title Company may request utility account information once the Account holder has provided written consent. To submit this request, please download the Request for Unpaid Services Form.
Closing Estimates
Fountain Utilities does not provide closing estimates at this time.
Property Owners/Managers
City of Fountain Utilities cares about our customers and our community. As the local service provider for electric and in some cases, water, we have a responsibility to partner with our property owners/managers as effectively as possible. We have two options available:
A Continuous Service Agreement, or CSA, is a contract with City of Fountain Utilities that ensures the utility account will automatically revert to the property manager, apartment complex or landlord in between tenants. It ensures the continuance of service so that no services are shut off when the property is not occupied.
A Manual Revert is an agreement with City of Fountain Utilities that, once received after a tenant has moved out, will put services in the name of the property manager, apartment complex or landlord. This is a manual process and must be submitted each time the tenant vacates. A manual revert is appropriate when a property owner/manager does not meet the criteria for a CSA or if they do not prefer an automated process.
A Title Company may request utility account information once the Account holder has provided written consent. To submit this request, please download the Request for Unpaid Services Form
Closing Estimates
Fountain Utilities does not provide closing estimates at this time.
The property manager, apartment complex or landlord must qualify and sign up for the CSA. Qualifications must meet the current rules and regulations governing utility service, therefore, if deposits are required, qualifications for the CSA cannot be met.
If qualifications are met and we have a signed agreement on file, utility billing for the premise or premises designated in the agreement will be placed in the account name as listed in the agreement. It is the responsibility of the company or the individual to notify the City of Fountain Utilities of any changes in ownership so that the CSA can be voided. Until notification is received and acknowledged via email, the account name as listed on the agreement will be responsible for the utility billing. In addition, if the payment history warrants it, the City of Fountain Utilities can terminate the CSA and a letter sent to the Responsible Party.
When a tenant signs up for service, the billing will be put in the tenant’s name. Upon notification that the tenant is moving out and cancelling service, the utility billing reverts back to the account name on the CSA. There will be instances, according to Ordinance No. 1712, when the owner becomes the account holder (13.20.401)/Customer Service Rules & Regulations, when service shall be denied and we may require payment by our customer. As the City of Fountain Utilities can lien electric and water, it may be beneficial for a property management company or property owner to have a Third Party Notification on the tenant’s account.
It is important to note that this agreement will not pertain to any accounts subject to disconnection for nonpayment of utility bills. Accounts shut off for non-payment will revert to the CSA, however, services will not be turned on until an account review has taken place as these accounts may be subject to payment of past due amounts, fees or deposits, according to the current Rules and Regulations of the City of Fountain Utilities prior to having service restored.
When utility service is in the name of a tenant and service is discontinued, the following procedure is in place for placing utility service manually into the name of a property owner, realtor or management company.
For a manual revert, City of Fountain Utilities requires the following information:
- A completed Manual Revert Form or written authorization on the company's letterhead, dated and signed by the owner or authorized agent. If the manual revert form is not used, please include:
- How the account name should be listed for billing. (Please note: if you request the account listed in the name of the property management or realtor's office, we require a letter from the owner of that office advising us we have their authorization to place the account in the company name and the agent is the contact. Otherwise, we will list the account in the agent's name, and they will be held personally responsible for the bill.)
- Billing address
- Service address
- All associate/contact names and phone numbers
Previous tenant (if known)
- Date service is requested, along with a tentative water and electric turn on appointment time*
- A copy of the property management agreement
- Tax ID, when applicable
Please note:
- Our normal deposit process will be followed. A deposit may be required when placing services into a Property Owner/Manager's name.
- By submitting this request for services, you will be responsible for all related services, including minimum charges, until Fountain Utilities has been notified by fax or email from your company or through initiation of service by the new tenant. No adjustments will be made to the utility charges incurred because of the tenant's failure to comply with the terms of your lease agreement.
Suggestions for inclusion in your lease agreement:
- Include the date that the tenant is expected to have the utilities placed into their name. This may provide you with the documentation you need to collect utility charges incurred because of the tenant's failure to comply with your lease agreement.
- Additionally, a third-party notification added to the utility account will ensure that if the utility account is being discontinued or in jeopardy of disconnect due to non-payment that any termination notice would also be mailed to you or your company. This form does require the signature of the tenant and the landlord, realtor or Management Company.
Manual Revert Form
*The City will connect utility service within three (3) days of a request. (Rule 13.16.170)
We offer a third party notification option for property owners and property managers who lease property in the Fountain Utilities service area. This form must be signed by the tenant/account holder (or his/her legal representative) AND by the third party to be notified. Completion of this form will authorize Fountain Utilities to send any and all collection-related correspondence and notifications, including but not limited to duplicate notice of discontinuance and/or applicable collection letters, to the named third party. Completion of this form will also authorize Fountain Utilities to process your third-party request and to advise the third party whether or not the utility services are on or off at the subject premise(s), when requested.
Third Party Notification form (PDF)
The City of Fountain offers a Budget Bill Plan to residential account holders; this allows you to pay a set monthly amount based on your prior annual usage. To calculate your monthly payment, we average your prior year’s billing and add 5% (for rate increases and weather variations); that total is what you will pay for the next 11 months. In the 12th month, or the “true-up” month (always April), your account will be reconciled to compare actual usage against what you have paid over the year, and you will be responsible for any difference between what was PAID, and what was USED. Ideally, this will be very close to a wash!
Pros of Budget Billing:
· Easily budget 11 months’ worth of utility bills.
· No steep increase during the summer and winter.
· You could see a credit or refund in your true-up month, if you’ve consumed less than you have paid for.
Potential Cons of Budget Billing:
· If you are trying to lower your bills, it may be more difficult to track your actual usage.
· You could see a large amount due in your true-up month if you have consumed more that you have paid for.
To be eligible, you must:
Have at least 12 months billing history with the City of Fountain.
Have an account is in good standing, with no termination notices and/or disconnection of services within the prior 12-month period.
Be set up for automatic ACH payments **This may be set up at time of enrollment** (Please note – this can be done using this Automatic ACH Payment form or by logging in to our customer portal
You can sign up with us at any time by calling Customer Service at 719-322-2010, or emailing customerservice@fountaincolorado.org
To learn more about the program, please visit check out our Customer Service Regulations
For information regarding the Water Meter Change Out Program please see the following documents:
Fountain Utilities has dedicated Commercial Account Representatives who are available to assist with opening new commercial accounts and supporting businesses with their utility service needs. To speak with a Commercial Account Representative, please contact our customer service center during normal business hours and ask for the Commercial Billing Department.
Customer Service Department
101 N. Main Street
719-322-2010
Before applying for commercial utility service, please download the Load Data Form
To apply for commercial utility service, please download and fill out our Commercial Application
Fountain Utilities provides residential water and electric utility service to approximately 16,000 households in the Fountain Valley area.
To apply for utility service, please contact our Customer Service Center during normal business hours at:
101 N. Main Street
Fountain, CO 80817
(719) 322-2010
Please have the following information available:
- Legal name of Account Holder
- Date of Birth / Federal Identification Number (non-residential service)
- Social Security Number or Individual Taxpayer Identification Number
- Telephone Number
- Valid Mailing Address
Utility Bill Charges
For information related to the utility charges listed on your utility bill, please click one of the following links to get an explanation of each of these charges:
Explanation of Utility Bill Charges
We are happy to assist with questions you may have about your bill. Please contact our Customer Service Center during normal business hours at (719) 322-2010.
Water Leak Review Process
The Water Leak Review Process is intended to provide financial relief to customers who experience extremely high water use as a result of a leak caused by a broken pipe
Definition
A water leak shall be defined as:
“An unintentional water loss caused by broken or damaged pipes at a customer’s residential or non-residential property that results in a customer’s bill being higher than the customer’s typical bill for water services.”
Water leaks on a customer’s property are the responsibility of the customer. We do understand that unexpected high bills can occur due to a leak and, therefore, Fountain Utilities offers a water leak Review process.
If the committee determines that the request for an adjustment meets the criteria and the customer is in good standing with Fountain Utilities, the committee may elect to offer a water leak credit.
The Committee will have the ability to make adjustments based on hardship and other unforeseen circumstances. The Water Leak Review Committee will notify the customer of their decision in writing.
Eligibility
Customer must report the leak to Fountain Utilities within 60 days of the bill due date for the billing period when the leak occurred by completing a Water Leak Adjustment Form. The form can be obtained by stopping by our customer service center located at 101 N Main St., Fountain, CO 80817. Fountain Utility account must be in good standing.
Request must be from the owner of property. The owner must be the account holder and reside at the property.
Proof (receipts) must be provided that shows that the leak has been repaired. Fountain Utilities reserves the right to confirm through visual inspection that the leak has been satisfactorily repaired.
Leak adjustments may span a maximum of two billing periods. A customer, residing at one property, will be limited to one (1) water leak credit in a 36-month period.
Please Note:
Water theft should be handled through the criminal process and will not be considered under the water leak review process.
Exclusions:
No adjustments will be given for leaks under the following circumstances:
A willful act on the part of the customer.
Stolen water.
Leaks in regard to plumbing fixtures or appliances or on water features, to include ponds, fountains, swimming pools, hot tubs, spas, etc.
The water meter has been tampered with or turned on/off by anyone other than Fountain Utilities and that action resulted in loss of water.
Water Leaks that are covered by insurance.
Water Leaks that are covered by property managers.
Tenants not eligible.
The City of Fountain Utilities is recognized as a leader among Front Range Utilities, best known for being easy to do business with, offering competitive rates and safe reliable utility services.